Privacy Policy

Effective as of: 05-08-2025

This Privacy Policy describes how ReCloud Consulting Private Limited, a company incorporated under Indian law and having its registered office in Bangalore, Karnataka, India ("ReCloud", "we", "us", or "our"), collects, uses, discloses, and protects personal information of users ("User", "you", "your") who access and use our SaaS platform Project Mitra ("Service").

We are committed to protecting your privacy in compliance with the Information Technology Act, 2000 and the applicable rules under it, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

  1. Information We Collect

    We may collect the following types of personal and usage information:

    1. Personal Information:
      • Full name
      • Email address
      • Institution or academic affiliation
      • Contact details (optional)
      • Any additional data you provide when signing up, contacting us, or filling out forms
    2. Usage Information:
      • IP address
      • Browser type
      • Device information
      • Log data (pages visited, features used, time stamps)
      • Session and analytics data via cookies and tracking tools
    3. User Content:
      • Projects, documents, and other materials you create, upload, or edit using Project Mitra

  2. How We Use Your Information

    We use your personal and usage information to:

    • Provide and manage access to Project Mitra
    • Personalize your experience
    • Communicate with you regarding your account or support queries
    • Monitor and analyze usage for product improvement
    • Enforce our Terms of Service and legal obligations
    • Prevent fraud and ensure platform security

  3. Sharing and Disclosure

    We do not sell or rent your personal information to third parties. However, we may share it with:

    • Service providers assisting in hosting, analytics, or communication (bound by confidentiality)
    • Legal authorities if required by law, court order, or to protect legal rights
    • Business transfers in the case of merger, acquisition, or asset sale (with prior notice)

  4. Cookies and Tracking Technologies

    We may use cookies and similar technologies to:

    • Store user preferences
    • Analyze traffic and user interaction
    • Authenticate sessions

    You can manage cookie preferences via your browser settings. Disabling cookies may affect functionality.

  5. Data Storage and Security

    1. Your data is stored on secure servers and accessed only by authorized personnel.
    2. We employ reasonable administrative, technical, and physical safeguards to protect against unauthorized access, alteration, or disclosure.
    3. Despite our efforts, no digital platform is completely secure. Users are advised to protect their own credentials and data.

  6. Retention of Information

    We retain your personal and user content for as long as your account is active or as required to:

    • Fulfill the purposes outlined in this Policy
    • Comply with legal obligations
    • Resolve disputes
    • Enforce agreements

  7. Your Rights

    You may exercise the following rights by contacting us at recloudconsulting@outlook.com:

    • Access your personal data
    • Request correction or deletion
    • Withdraw consent (where applicable)
    • Object to certain processing activities

    We may need to verify your identity before processing requests.

  8. Children’s Privacy

    Project Mitra is not intended for children under 18 unless used under the supervision and consent of a parent or legal guardian. We do not knowingly collect data from minors without such consent.

  9. Third-Party Links

    Project Mitra may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

  10. Changes to This Policy

    We may update this Privacy Policy from time to time. Updated versions will be posted on the website with a revised effective date. Continued use of Project Mitra constitutes acceptance of the revised policy.

  11. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

    Email: recloudconsulting@outlook.com

By using Project Mitra, you consent to the terms of this Privacy Policy.